Frequently Asked Questions

Versionate does allow you to create free sites, with some limitations to the amount of storage you have for your content. Paid plans include options such as more storage space, SSL access, and permissions on documents.

It's difficult to know whether a new system is going to work for you without trying it for yourself. We want you to experience the power of Versionate without any worries; each plan includes a 30 day free trial. Choose the plan you think is right for you and try it for one month. Once the month is up you can choose whether or not you would like to continue on using our service.

Absolutely. All of your documents are stored on our secure server, and also backed up instantly using Amazon's S3 storage technology. We store backups of your documents in different data centers across the country via Amazon's S3. Business class plans will use SSL to encrypt your connection to our server, to ensure your documents don't end up somewhere you did not intend them to.

You may import any type of file you want into Versionate, and we support viewing and editing of many of them in the web browser. Current we support editing Microsoft Word, Open Office, RTF, and HTML. You can additionally view Microsoft Excel, PDF, and Images in the browser. We are adding the ability to view and edit more file types all the time!

When documents are imported into our system, we give you the option of converting the content to our Web Document format, or keeping the document in it's original form for editing with whatever desktop application you normally use. Whatever the case, we will do our best to render the document as accurately as possible for viewing in your browser.

Your content belongs to you; all of your documents can easily be exported at any time in one of many formats, including Word, PDF, and OpenOffice. You can choose to export each document individually, or do a batch export of all of your documents. There is no need to worry about losing data or time if you decide our system isn't right for you.

There are no additional fees whatsoever. The amount you pay will always be based on the monthly plan you have chosen and nothing else.

The Versionate service is provided to you on a monthly basis. You may choose to cancel at any time, but once your 30-day trial is completed, you are responsible for any monthly charges incurred.

All business class plans include the ability to control access. Every document has a set of permissions that allows you fine grained control over who can read or contribute to a document. Enterprise users can even set up groups of users who will share a set of permissions over the various documents in the system.

Each document has the option of being publicly shared. When you choose to share a document publicly, a web address is generated, and anyone who visits this address will be able to read the most current version of your document. If you decide that you wish to make your document private again, you can simply turn public sharing off. For security purposes, public sharing is turned off on all documents by default.

We pride ourselves in making document discovery as easy as possible. All of your documents are indexed using our powerful internal search engine. Even your Word and PDF documents will have full text search available. You will only be able to find documents through the search engine that you have permission to see, for security purposes. In addition to the search engine, documents can be added to user created folders and browsed using an intuitive file browser on the home page.

Versionate is a web-application. What this means is that you don't need to download anything to use our software. We support most major web browsers including Internet Explorer 6+, Firefox 1.5+, and partial support for Safari, and Opera.

Currently, we are a hosted solution only. This has the benefit of allowing us to manage all the security details and lets us roll out updates on a consistent basis. If you still wish to license our software to use on your own internal server, please contact us directly via e-mail at support@versionate.com

We provide unlimited support through e-mail. Plans with premium support are guaranteed a response within 12 hours from our support team.

At this time Versionate is only available in English, but we do allow UTF-8 character sets so you can enter content into your documents in many languages.

You may decide to upgrade or downgrade your plan whenever you like. When you switch plans, you begin using your new plan immediately, however you will begin paying the cost of the new plan on the next month's bill.